Customer Service Representative

Job Summary

Seeking a remote full-time Customer Service Representative, the ideal candidate will manage communications between customers and internal departments, resolve inquiries, and ensure a high level of customer satisfaction while adhering to productivity and quality standards.

Key responsibilities

• Act as a liaison between customers, patients, and internal teams to address inquiries and provide accurate information
• Resolve routine and complex requests using internal systems while maintaining compliance with HIPAA regulations
• Participate in initiatives aimed at improving customer satisfaction and business performance

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience working in a contact center or call center environment
• Reliable internet connection with a minimum download speed of 50 Mbps
• Proficiency in software applications such as Microsoft Office, Salesforce, and LIS