Customer Service Representative

Job Summary

Seeking a remote full-time Customer Service Representative, the ideal candidate will act as a liaison between customers and the organization, resolving inquiries, maintaining accurate records, and supporting initiatives to enhance customer satisfaction while working Monday to Friday with rotating weekends and evenings.

Key responsibilities

• Act as a liaison between the company, customers, and patients to address inquiries and provide solutions
• Resolve routine requests and complex inquiries using internal systems and procedures while maintaining productivity and quality standards
• Maintain accurate records and CRM data in compliance with HIPAA and troubleshoot basic technical issues

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience working in a contact center or call center environment
• Proficiency with software such as Microsoft Office, Verint, Salesforce, and LIS
• Reliable internet connection with a minimum download speed of 50 Mbps