Customer Service Representative

Job Summary

Seeking a remote full-time Customer Service Support Representative, the ideal candidate will act as a liaison between customers and the organization, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction while working Monday to Friday with rotating weekends and holidays.

Key responsibilities

• Act as a liaison between customers and internal departments to address inquiries and resolve issues
• Maintain accurate records and CRM data while ensuring compliance with HIPAA regulations
• Research and resolve complex inquiries using internal systems and procedures

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Reliable internet connection with a minimum download speed of 50 Mbps
• Proficiency with software such as Microsoft Office, Verint, and Salesforce