Customer Service Representative
Job Summary
Providing high-quality customer service and technical support, the full-time Merchant Services Customer Service Representative will assist merchants with credit card processing inquiries and troubleshoot payment processing issues in a remote environment.
Key Responsibilities
- Respond to inbound inquiries and service requests from merchants regarding credit card processing services
- Troubleshoot and diagnose issues related to payment processing and provide timely solutions
- Handle escalated customer interactions professionally while maintaining a strong focus on service quality
Required Qualifications
- High school diploma or equivalent
- At least 6 months of customer service experience
- Previous experience in merchant services, payment processing, or financial services preferred
- Proficient in navigating multiple computer systems and software applications
- Ability to professionally manage difficult customer interactions and complex issues
Complete Job Description
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