Customer Service Representative
Job Summary
Providing exceptional support to members and patients, the full-time Customer Service Representative will handle inquiries and issues related to health plan services while working remotely during evening shifts.
Key responsibilities
- Manage member inquiries across various service areas, including eligibility and billing issues
- Document interactions with members and ensure compliance with organizational standards
- Collaborate with internal departments to resolve complex inquiries and enhance customer satisfaction
Required qualifications
- Minimum of two years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and have a typing speed of at least 30 WPM
- Demonstrated ability to effectively interact with diverse teams and understand relevant policies
- Familiarity with systems used within the Membership Service Contact Center (MSCC) preferred
Complete Job Description
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