Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries, resolve issues, and promote services while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries related to eligibility, benefits, billing, and general complaints
• Document interactions and ensure compliance with organizational policies and service standards
• Collaborate with internal departments to gather necessary information and facilitate service recovery

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test (minimum 30 WPM)
• Ability to effectively use systems within the Membership Service Contact Center
• Demonstrated analytical and problem-solving skills