Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries and document all incoming contacts to resolve complex issues
• Promote customer satisfaction by delivering accurate and timely information while adhering to compliance guidelines
• Initiate contact with relevant personnel to gather information and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test (minimum 30 WPM)
• Ability to manage work with minimal direction and complete required training
• Demonstrated analytical skills and familiarity with systems used within the MSCC