Customer Service Representative

Job Summary

Supporting customer service and procurement activities, the remote contract Customer Service Representative will manage cases in procurement portals, assist with purchase orders, and address customer inquiries and complaints.

Key Responsibilities

• Enter and manage cases in customer procurement sites to obtain purchase orders (POs)
• Provide customer service support related to sales, installations, and communications
• Address customer inquiries, claims, and complaints in a timely and professional manner

Required Qualifications

• 2+ years of customer service, order management, procurement support, or related experience
• Experience working with customer or procurement portals is preferred
• Ability to follow established procedures and manage multiple work routines
• Strong communication and customer service skills
• Good organizational and data-entry skills with attention to detail