Customer Service Representative

Job Summary

Focused on enhancing customer satisfaction, the full-time Customer Service Representative will provide support to members and patients by addressing inquiries and issues related to various services, working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews while documenting all interactions
• Respond professionally to internal and external inquiries, promoting exceptional customer relations and service quality
• Collaborate with health plan personnel to gather information and resolve complaints, ensuring compliance with organizational standards

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)