Customer Service Representative
Job Summary
Providing essential support to enhance customer satisfaction, the full-time Customer Service Representative will manage member inquiries and issues related to health plan services while working remotely during evening shifts.
Key responsibilities
- Handle and document member inquiries across various service lines, ensuring accurate and timely responses
- Initiate contact with relevant personnel to gather information necessary for resolving customer concerns
- Support compliance with organizational policies while maintaining member confidentiality and service quality
Required qualifications
- Minimum two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Demonstrated analytical and problem-solving skills relevant to customer service
Complete Job Description
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