Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide timely and accurate support for member inquiries and issues while working remotely during evening shifts.

Key responsibilities

• Handle member inquiries related to eligibility, benefits, billing, and complaints while documenting all incoming contacts
• Initiate contact with appropriate personnel to gather relevant information and resolve complex inquiries
• Support compliance and maintain confidentiality while evaluating data to implement appropriate actions for service recovery

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Demonstrated analytical and problem-solving skills
• Ability to manage work with minimal direction and effectively interact with diverse work units