Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities
- Manage member inquiries and provide accurate information regarding services, eligibility, and complaints
- Document conversations and ensure compliance with organizational policies and procedures
- Collaborate with internal departments to resolve complex issues and enhance customer satisfaction
Required qualifications
- Minimum of two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and maintain a typing speed of at least 30 WPM
- Demonstrated analytical and problem-solving skills
- Ability to effectively interact with diverse work units and understand relevant policies and processes
Complete Job Description
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