Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Manage incoming member inquiries and document responses to ensure accurate and timely information delivery
• Initiate contacts with relevant personnel to resolve customer concerns and enhance service recovery efforts
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum two years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies
• Demonstrated analytical and problem-solving skills