Customer Service Representative

Job Summary

Seeking a detail-oriented Customer Service Representative to work remotely and provide support for Flex Benefit plans (FSA, HSA, HRA, DCA), delivering timely assistance via phone and email while ensuring compliance with internal policies and HIPAA guidelines.

Key responsibilities:

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
• Respond to inbound calls and emails with professionalism, empathy, and clarity
• Document all customer interactions accurately in the call tracking system

Required qualifications:

• High school diploma or equivalent required
• 1-2 years of customer service experience, preferably within benefits administration or healthcare
• Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
• Familiarity with benefit administration platforms such as Alegeus or Eldorado preferred
• Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader