Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, and billing issues, ensuring accurate and timely responses
• Document conversations and actions taken to resolve customer complaints, adhering to compliance guidelines
• Collaborate with internal teams to obtain necessary information and facilitate service recovery when needed

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and have a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Must pass knowledge checks during training