Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members and providers, managing inquiries related to eligibility, benefits, billing, and service reviews in a remote setting.

Key responsibilities:

• Handle member inquiries across various categories, including eligibility, benefits, and billing
• Document conversations and respond to complex calls related to specialized product lines
• Evaluate data to resolve complaints and coordinate service recovery effectively

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills