Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries and issues related to health plan services while working remotely during evening shifts.

Key responsibilities

• Handle member inquiries and provide accurate information regarding eligibility, benefits, and billing
• Document conversations and resolve complaints while ensuring compliance with organizational standards
• Collaborate with internal departments to obtain necessary information and support service recovery efforts

Required qualifications

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Demonstrated analytical and problem-solving skills
• Ability to effectively interact with diverse work units and understand relevant policies and processes