Customer Service Representative

Job Summary

Providing exceptional support to members and patients, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries across various topics, including facility and eligibility inquiries, billing issues, and service reviews
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Collaborate with internal and external teams to resolve complaints and enhance customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing speed test (30 WPM minimum)
• Ability to effectively interact with diverse work units and understand relevant policies
• Demonstrated analytical and problem-solving skills