Customer Service Representative

Job Summary

To ensure timely and courteous resolution of customer inquiries, the full-time remote Customer Service Representative will manage customer interactions, document details, and conduct system research as needed to achieve first-time resolution.

Key responsibilities

• Communicate clearly and concisely with customers, ensuring accurate documentation of interactions
• Resolve issues related to health insurance products and services while adhering to company standards and regulations
• Develop expertise in benefits and eligibility for various health insurance plans to provide superior customer service

Required qualifications

• High school diploma or equivalent
• Minimum of two years' experience in a specialized customer service environment, or two years of college coursework plus one year of relevant experience
• Ability to handle high-stress situations with professionalism and empathy
• Proficiency in computer literacy and documentation practices
• Must pass the company proficiency test: Customer Service Assessment