Customer Service Representative

Job Summary

Detail-oriented and patient-focused, the remote Customer Service Representative will verify insurance coverage, manage new patient setups, and communicate with patients and internal teams to ensure smooth service delivery in a fast-paced healthcare environment.

Key responsibilities

• Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products
• Manage new patient setups and service requests across multiple regional locations
• Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery

Required qualifications

• High school diploma or GED equivalent
• Experience with medical equipment preferred
• Experience in medical billing practices preferred
• One year of related work experience preferred
• Knowledge of medical terminology preferred