Customer Service Representative

Job Summary

Seeking motivated individuals, the full-time Customer Service Representative will assist patients and healthcare consumers remotely by handling inbound and outbound calls, providing information, and connecting them with healthcare resources while working one weekend day each week.

Key responsibilities

• Handle inbound and outbound customer service calls, providing accurate information and scheduling appointments as needed
• Assist individuals with inquiries about clinical research opportunities and explain the enrollment process
• Support patients in locating pharmacies and verifying medication availability, documenting all interactions according to procedures

Required qualifications

• Availability to work full-time, including one weekend day per week
• Dependable with a consistent attendance record
• Proficient with technology and able to navigate multiple applications simultaneously
• Strong aptitude for learning new information quickly
• Ability to maintain confidentiality and protect sensitive information