Customer Service Representative
Job Summary
Providing exceptional support for child support customers, the full-time Customer Service Representative will manage inbound calls remotely, ensuring one-call resolutions and accurate documentation of inquiries.
Key Responsibilities
- Answer calls promptly through blended call queues and provide one-call resolutions
- Document requests, status changes, and complaints accurately while maintaining up-to-date support knowledge
- Deliver clear and objective information based on a comprehensive understanding of program requirements
Required Qualifications
- High School diploma or GED
- 1 year of Customer Service or Call Center experience
- 100% attendance during the first 90 days
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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