Customer Service Representative

Job Summary

Serving as the first point of contact for customers, the full-time Customer Service Representative will coordinate service calls, support after-hours operations, and manage inbound service requests while collaborating with internal teams to enhance customer satisfaction.

Key responsibilities

• Manage high volumes of inbound customer communications and service requests efficiently
• Utilize technology to log and dispatch service calls while maintaining communication procedures
• Assist in training new hires and contribute to continuous improvement of customer service processes

Required qualifications

• High school diploma or GED required; Associate's degree in Business or related field preferred
• 0-2 years of experience in a contact center or customer service role
• Ability to work flexible hours, including weekends and holidays, to meet operational needs
• Proficiency in Microsoft Outlook, Word, and Excel for workflow management
• Strong commitment to customer focus and effective communication skills