Customer Service Representative

Job Summary

Serving as the first point of contact for customers, the full-time Customer Service Representative will manage inbound service requests, coordinate service calls, and support after-hours operations while ensuring exceptional service in a hybrid work environment.

Key responsibilities

• Manage a high volume of customer inquiries and service requests, ensuring accurate order entry and effective communication
• Collaborate with internal teams and third-party providers to monitor service quality and enhance customer satisfaction
• Assist in the onboarding and training of new hires while contributing to process improvements for customer service efficiency

Required qualifications

• High school diploma or GED is required; an Associate's degree in Business or a related field is preferred
• 0-2 years of experience in a contact center or customer service role
• Proficiency in Microsoft Outlook, Word, and Excel to manage workflows
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Strong commitment to customer focus and building trust through effective communication