Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time remote Customer Service Representative II will manage inbound calls, ensuring one-call resolutions while maintaining accurate documentation of requests and concerns.

Key Responsibilities

• Answer calls promptly through blended call queues to assist customers effectively
• Resolve customer inquiries in a single call by asking relevant questions to understand their concerns
• Document requests, status changes, and grievances accurately while staying updated with training materials

Required Qualifications

• High School diploma or GED
• One year of customer service or call center experience
• 100% attendance during the first 90 days of employment
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes