Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Customer Service Representative will manage inbound calls, deliver one-call resolutions, and maintain accurate documentation while working remotely.

Key Responsibilities

• Answer calls promptly through blended call queues to assist customers effectively
• Resolve customer inquiries by asking relevant questions and providing accurate information
• Document requests, status changes, and complaints accurately to maintain up-to-date records

Required Qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Ability to maintain 100% attendance during the first 90 days
• Capability to pass a background check
• Basic understanding of call center environments and quality monitoring processes