Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage inbound calls for child support customers, providing exceptional service while ensuring accurate documentation and resolution of inquiries.

Key responsibilities

• Answer calls promptly through blended call queues and resolve customer concerns on the first call
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• 100% attendance during the first 90 days of employment
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes