Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time remote Customer Service Representative will manage inbound calls, ensure one-call resolutions, and maintain accurate documentation while working varied shifts.

Key responsibilities:

• Answer inbound calls promptly through blended call queues
• Resolve customer inquiries by asking relevant questions and providing accurate information
• Document requests, status changes, and complaints accurately and comprehensively

Required qualifications:

• High School diploma or GED
• One year of customer service or call center experience
• 100% attendance during the first 90 days of employment
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes