Customer Service Representative
Job Summary
Supporting child support customers in a remote environment, the full-time Customer Service Representative will manage inbound calls, provide one-call resolutions, and maintain up-to-date knowledge through training.
Key responsibilities:
- Answer calls promptly through blended call queues
- Resolve customer inquiries by asking relevant questions to understand their concerns
- Document requests, status changes, and complaints accurately
Required qualifications:
- High School diploma or GED
- One year of Customer Service/Call Center experience
- Ability to pass a background check
- 100% attendance during the first 90 days
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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