Customer Service Representative

Job Summary

Providing exceptional customer service in a remote environment, the full-time Customer Service Representative will handle inbound calls related to child support, ensuring one-call resolutions and accurate documentation of customer interactions.

Key responsibilities:

• Answer inbound calls promptly from blended call queues
• Resolve customer issues by asking relevant questions and providing accurate information
• Document requests, status changes, and grievances accurately

Required qualifications:

• High School diploma or GED
• One year of customer service or call center experience
• Ability to pass a background check
• Commitment to 100% attendance during the first 90 days
• Basic understanding of call center environments and quality monitoring processes