Customer Service Representative
Job Summary
To support an inbound call center for child support customers, the full-time Customer Service Representative will manage incoming calls, provide one-call resolutions, and maintain accurate documentation while working remotely.
Key Responsibilities
- Answer calls promptly through blended call queues and provide timely resolutions
- Document requests, status changes, and complaints accurately
- Stay updated on support knowledge through ongoing training
Required Qualifications
- High School diploma or GED
- One year of customer service or call center experience
- Ability to pass a background check
- 100% attendance during the first 90 days of employment
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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