Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Customer Service Representative will manage inbound calls for child support customers across multiple states, providing exceptional service and ensuring one-call resolutions.
Key responsibilities:
- Answer calls promptly through blended call queues and address customer concerns effectively
- Document requests, status changes, and complaints accurately while maintaining up-to-date support knowledge
- Provide clear and objective information based on a thorough understanding of program requirements
Required qualifications:
- High School diploma or GED
- Minimum of 1 year of Customer Service/Call Center experience
- Ability to maintain 100% attendance during the first 90 days
- Capability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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