Customer Service Representative
Job Summary
Delivering exceptional customer service in a full-time remote role, the Customer Service Representative will manage inbound calls related to child support inquiries, ensuring one-call resolutions and maintaining accurate documentation.
Key Responsibilities
- Answer calls promptly through blended call queues to assist customers with their concerns
- Provide one-call resolutions by asking relevant questions to understand customer needs
- Document requests, status changes, and complaints accurately while staying updated on program requirements
Required Qualifications
- High School diploma or GED
- At least 1 year of customer service or call center experience
- 100% attendance during the first 90 days of employment
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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