Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage inbound calls for child support customers across multiple states, ensuring exceptional service and one-call resolutions while maintaining accurate documentation of interactions.

Key responsibilities

• Answer calls promptly through blended call queues and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• 100% attendance during the first 90 days of employment
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes