Customer Service Representative

Job Summary

Supporting child support customers through inbound calls, the full-time Customer Service Representative will manage call queues, provide one-call resolutions, and maintain accurate documentation while working remotely.

Key responsibilities

• Answer inbound calls promptly and efficiently from blended call queues
• Resolve customer inquiries on the first call by asking relevant questions
• Document requests, status changes, and complaints accurately and comprehensively

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• 100% attendance during the first 90 days
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes