Customer Service Representative

Job Summary

Providing exceptional customer service, the full-time Customer Service Representative will manage inbound calls for child support customers from multiple states while working remotely and participating in scheduled training.

Key responsibilities:

• Answer calls promptly through blended call queues to assist customers effectively
• Achieve one-call resolution by asking relevant questions to understand customer concerns
• Document requests, status changes, and complaints accurately while maintaining up-to-date support knowledge

Required qualifications:

• High School diploma or GED
• One year of customer service or call center experience
• 100% attendance during the first 90 days
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes