Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will manage inbound calls for child support customers, ensuring one-call resolutions and maintaining accurate documentation of inquiries and complaints.

Key responsibilities

• Answer calls promptly through blended call queues, providing timely assistance to customers
• Resolve customer concerns effectively by asking relevant questions and delivering accurate information
• Maintain up-to-date knowledge of support processes through ongoing training and documentation

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• 100% attendance during the first 90 days of employment
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes