Customer Service Representative
Job Summary
Providing exceptional service to child support customers, the full-time Customer Service Representative will manage inbound calls, ensure one-call resolutions, and maintain accurate documentation while working remotely from home.
Key Responsibilities
- Answer inbound calls in a timely manner through blended call queues
- Deliver one-call resolutions by asking pertinent questions to understand customer concerns
- Document requests, status changes, complaints, and grievances accurately
Required Qualifications
- High School diploma or GED
- One year of customer service or call center experience
- 100% attendance in the first 90 days
- Ability to pass a background check
- Basic understanding of a call center environment and quality monitoring processes
Complete Job Description
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