Customer Service Representative
Job Summary
Providing exceptional support to child support customers, the full-time Customer Service Representative will manage inbound calls, ensuring one-call resolutions and maintaining accurate documentation while working remotely.
Key responsibilities
- Answer calls promptly through blended call queues to assist customers effectively
- Resolve customer issues in a single call by asking relevant questions and understanding concerns
- Document requests and status changes accurately while maintaining up-to-date knowledge through training
Required qualifications
- High School diploma or GED
- At least 1 year of Customer Service/Call Center experience
- 100% attendance in the first 90 days of employment
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,029 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
