Customer Service Representative

Job Summary

Providing exceptional customer support in a full-time remote capacity, the Customer Service Representative will manage inbound calls related to child support inquiries, ensuring one-call resolutions and maintaining accurate documentation.

Key responsibilities:

• Answer inbound calls promptly through blended call queues
• Resolve customer concerns by asking relevant questions and providing accurate information
• Document requests, status changes, and complaints accurately and maintain up-to-date knowledge through training

Required qualifications:

• High School diploma or GED
• One year of Customer Service or Call Center experience
• 100% attendance required during the first 90 days
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes