Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Customer Service Representative will handle inbound calls for child support inquiries, providing exceptional service while maintaining accurate documentation and support knowledge.
Key responsibilities
- Answer calls promptly through blended call queues and resolve customer concerns in a single interaction
- Document requests, status changes, and complaints accurately to ensure comprehensive support
- Stay updated on program requirements and training to provide clear and objective information
Required qualifications
- High School diploma or GED
- One year of customer service or call center experience
- Ability to maintain 100% attendance during the first 90 days
- Capability to pass a background check
- Basic understanding of a call center environment and quality monitoring processes
Complete Job Description
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