Customer Service Representative
Job Summary
Working remotely as a full-time Customer Service Representative, the candidate will manage inbound calls for child support customers across multiple states, ensuring exceptional service and one-call resolutions.
Key Responsibilities
- Answer calls promptly through blended call queues and provide one-call resolutions by understanding customer concerns
- Document requests, status changes, complaints, and grievances accurately while maintaining up-to-date support knowledge
- Deliver clear and objective information based on a thorough understanding of program requirements
Required Qualifications
- High School diploma or GED
- One year of customer service or call center experience
- 100% attendance during the first 90 days of employment
- Ability to pass a background check
- Basic understanding of a call center environment and quality monitoring processes
Complete Job Description
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