Customer Service Representative
Job Summary
Providing exceptional service to child support customers, the full-time Customer Service Representative will manage inbound calls, ensuring one-call resolutions while working remotely from home.
Key Responsibilities
- Answer incoming calls promptly through blended call queues
- Resolve customer inquiries by asking relevant questions to understand their concerns
- Document requests, status changes, and complaints accurately and maintain up-to-date support knowledge
Required Qualifications
- High School diploma or GED
- One year of customer service or call center experience
- 100% attendance during the first 90 days
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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