Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will manage inbound calls for child support customers across multiple states, providing exceptional service and one-call resolutions while maintaining accurate documentation of inquiries.

Key Responsibilities

• Answer calls promptly through blended call queues and resolve customer concerns effectively
• Document requests, status changes, and grievances accurately while maintaining up-to-date knowledge through training
• Provide clear and objective information based on a comprehensive understanding of program requirements

Required Qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Ability to maintain 100% attendance during the first 90 days
• Capability to pass a background check
• Basic understanding of a call center environment and quality monitoring processes