Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Customer Service Representative will handle inbound calls for child support customers across multiple states, providing exceptional service and one-call resolutions while maintaining accurate documentation.
Key Responsibilities
- Answer calls in a timely manner through blended call queues
- Provide one-call resolutions by asking pertinent questions to understand customer concerns
- Document requests, status changes, complaints, and grievances accurately
Required Qualifications
- High School diploma or GED
- 1 year of Customer Service/Call Center experience
- Ability to submit to and pass a background check
- 100% attendance in the first 90 days
- Basic understanding of a call center environment and quality monitoring processes
Complete Job Description
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