Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Customer Service Representative will manage inbound calls for child support customers, ensuring timely responses and one-call resolutions while maintaining accurate documentation of requests and concerns.
Key Responsibilities
- Answer calls promptly from blended call queues to assist child support customers
- Provide one-call resolutions by asking relevant questions to understand customer concerns
- Document requests, status changes, and grievances accurately while maintaining up-to-date support knowledge
Required Qualifications
- High School diploma or GED
- Minimum of 1 year of customer service or call center experience
- 100% attendance required during the first 90 days of employment
- Ability to pass a background check
- Basic understanding of call center environments and quality monitoring processes
Complete Job Description
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