Customer Service Representative
Job Summary
Working remotely in Eastern, Central, or Mountain Time Zones, the full-time Customer Service Representative will manage an average of 60-80 incoming calls daily, assisting customers with their needs, scheduling appointments, and documenting information in computer systems.
Key responsibilities:
- Answer incoming phone calls and identify customer assistance needs
- Document required information and communicate with clinical staff for patient needs
- Schedule appointments and manage medication refills and referral requests
Required qualifications:
- High School Diploma / GED or equivalent work experience
- At least 1 year of experience in a customer service environment using phones and computers
- Experience with computer and Windows PC applications
- Typing speed of 40 words per minute
- Ability to work full-time, Monday through Friday, during normal business hours
Complete Job Description
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