Customer Service Representative
Job Summary
To support customer needs, the full-time remote Customer Service Representative will respond to incoming calls regarding electric and gas services, educate customers on billing details, and provide accurate information and solutions to ensure high customer satisfaction.
Key responsibilities:
- Respond to customer inquiries about electric and gas services and billing details
- Focus on first call resolution while documenting customer interactions in the call tracking system
- Identify opportunities for additional services or upgrades that align with customer needs
Required qualifications:
- High School Diploma or GED is required
- 1 year of customer service experience is required
- 1 year of call center experience is preferred
- Ability to maintain a high level of confidentiality when handling customer information
- Must have reliable, high-speed internet with a wired ethernet connection
Complete Job Description
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