Customer Service Representative
Job Summary
Seeking compassionate and detail-oriented Customer Service Representatives for full-time remote positions, who will handle inbound and outbound calls to schedule rides, verify eligibility, and resolve transportation issues for members in a fast-paced environment.
Key responsibilities
- Assist members with scheduling, updating, or canceling transportation and confirm trips through outbound calls
- Resolve transportation-related concerns and document all interactions accurately in the CRM system
- Ensure compliance with state Medicaid, HIPAA, and transportation requirements while meeting key performance indicators
Required qualifications
- 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
- MUST HAVE YOUR OWN EQUIPMENT
- Ability to navigate multiple computer systems and document interactions quickly
- Reliable attendance and punctuality are essential
- Comfortable working during weekdays, weekends, and some holidays
Complete Job Description
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