Customer Service Representative
Job Summary
Working remotely on a contract basis, the Customer Service Representative will manage customer inquiries, resolve service-related issues, and maintain accurate records during a 4-5 month engagement.
Key responsibilities
- Receive and address customer calls and requests, providing first and second-tier support
- Investigate and analyze complex customer issues, coordinating with other departments as needed
- Maintain logs and reports while ensuring adherence to compliance and information security policies
Required qualifications
- Completed High School diploma or GED
- 1-2 years of related customer service experience
- Proficient in Microsoft Office applications
- General knowledge of company products and customer service activities
- Ability to navigate computerized data entry systems
Complete Job Description
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